Job Description

8:00am-5:00pm Monday-Friday


Promotes and restores patients’ health by maintaining the day-to-day operation of the patient care area; assisting support staff; working with the clinic provider to assure physical and psychological support for patients at the level for which the Medical Assistant was trained and certified. Will coordinate care for patients on the provider’s daily schedule and proactively manage and coordinate care for patients not on the schedule.


  • Interact with patients and employees in a respectful manner consistent with the mission and values of Sun Life
  • Identify patient service requirements by establishing rapport with the patient and others while being aware of age specific needs protocols. Exhibit knowledge of growth, development, and age appropriate communication. Ability to assess, provide and interpret age specific data. Ability to involve family or significant other in decision-making related to plan of care
  • Promote teamwork within the facility to improve patient access and patient outcomes to increase the efficiency of the team and the site as a whole
  • Assists with orientation and training of new hires acting as preceptor
  • Review and follow up on patient self management goals. Perform patient education activities as directed by provider
  • Review preventative care needs of the patient and alert the provider. Examples are male or female preventative exams, immunizations and other recommended age related screenings
  • Ensures pre-visit information is reviewed and completed
  • Provide patient preparation and assist the provider as requested. Instruct patients as directed by provider. Implement provider orders promptly and with accuracy
  • Maintain documentation of patient care services by completing patient and department records in accordance with established policies and procedures
  • Document procedures, medication, delivery of care, and pertinent information regarding care rendered to the patient. Routine and timely documentation of all core process work activities including, but not limited to, evidence-based chart reviews, patient calls & correspondence
  • Administers injections to include immunizations and fills out appropriate paperwork for recording purposes
  • Educate patient on medications and directions for use; or changes made at time of patient appointment. Call in prescription refills as directed by the provider. Support patients and providers in the medication refill process. Notify patients when prescription orders are ready, faxed or submitted to pharmacy. Complete prior authorizations for medications
  • Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient medical record
  • Contact patients to report lab test results, change in medications
  • Contact patient by phone or letter of any no show/missed appointments
  • Facilitates any patient reports and deliver’s them to the provider. Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers
  • Process referrals if required (those not processed by referral department) and set up and arrange for patient to receive home health visits
  • If required or necessary make appointment the patient for diagnostic procedures and/or with a specialist
  • Act as a liaison with the providers, other doctor’s offices and the hospital
  • Protect patients and employees by complying with infection control policies and protocols, following medication administration, storage procedures and controlled substance regulations
  • Maintain Universal precautions and follow all applicable SLFHC procedures regarding infection control and reducing healthcare acquired infections (HAIs). This includes but is not limited to, good hand-washing and gloving practices
  • Cleans and prepares rooms between procedures, and restock supplies
  • Completes patient care requirements by performing tests and completing other tasks as assigned, i.e. set up rooms, place patient in room, takes patient’s vital signs, height, weight, pulse ox, oxygen levels, etc. and records them in the chart, prepares patient for examination by the provider, assists with performing EKG’s on patient, and assists the provider with patient’s care
  • Performs sterilization of instruments and surgical packs in a timely manner. washes and dries instruments used, and prepares for sterilization as required
  • Performs specimen collection and Performs laboratory CLIA Waived testing for which they have received training
  • Assures quality of care by maintaining clinic standards of care while adhering to requirements of other governing agencies
  • Ensures operation of medical equipment by completing preventive maintenance requirements; following manufacturer’s instructions; reporting malfunctions, requesting repairs, maintaining equipment inventories, and evaluating new equipment and techniques
  • Maintains nursing supplies inventory by anticipating needed supplies. Keeps rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expiree date
  • Reports communicable disease to County Health Department as needed
  • Adheres to expectations of required/mandatory in-services and certifications


  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
  • Participates in in-service/education regarding Quality Improvement
  • Performs all other related duties as assigned or requested by the R.N. Team Leader, Director of Nursing and/or the provider
  • Designee or MA to float as needed to accommodate patient and provider needs and rotate positions within pods as requested by immediate supervisor


  • Demonstrated competencies in dealing with all age groups including neonates, infants, children, adolescents, adults, and geriatric patients
  • Bilingual preferred and may be required based on patient needs


  • Accountability- Role Model, mission, vision and shared values
  • Customer Focus- Listen to the voice of the customer and strive to exceeding their expectations
  • Teamwork - If someone needs help, help them
  • Initiative - Be innovative, apply fresh ideas and continuously improve how you do your work
  • Confidentiality - Maintains strict confidentiality and respect the privacy of others
  • Ethical - Demonstrate consideration and appreciation for co-workers and customer
  • Respect - Demonstrate - consideration and appreciation for co-workers and customer
  • Communication - Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others


  • Medical Assistant certification (CMA or RMA) required
  • If not CMA or RMA, employee must achieve 3 months after successfully completing their 90 day probationary period and within 6 months date of hire
  • Cardio Pulmonary Resuscitation (CCR) required



[x] High School Diploma or GED

[x] Technical Certification: Medical Assistant Certification


[ ] License: ________________


[ ] 1 - 2 years experience in [x] addition to cert/degree;

[ ] in lieu of cert/degree

Specific Degree

[ ] Degree: ________________


[x] Bilingual (English-Spanish) Preferred

[ ] Computer literate

[ ] Typing

[x] Filing and charting procedures

[ ] Money handling

[ ] Calculator, office machines, etc.

Physical demands

[x] Balancing [x] Carrying [ ] Climbing

[ ] Crawling [x] Crouching [x] Feeling

[x] Fingering [x] Grasping [x] Kneeling

[x] Lifting 50 lbs. [x] Pulling [x] Hearing (communicate)

[x] Talking (communicate) [ ] Sitting [x] Standing (mobility)

[x] Walking (mobility) [x] Vision: far [x] Vision: near

[x] Vision: color [x] Vision: depth [x] Vision: (w/assistance)


[x] Airborne particles [x] Muscular strain

[x] Chemicals [x] Caustics

[x] Electrical current [x] Fumes

[x] Noise [x] Odors

[x] Sharps [x] Body fluids

The above statement reflects the general duties considered necessary to perform the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

Application Instructions

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