Job Description

JOB DESCRIPTION
CASA GRANDE MAIN - CASA GRANDE, AZ
Full-time
8:00am-5:00pm Monday-Friday
ESSENTIAL FUNTIONS

STATEMENT OF PURPOSE:

The office Manager is responsible and accountable for the daily functions of the Dental Department. The office manager provides work flow direction, practice expectations and daily follow up to staff and dentists. This position is the primary contact and resource between Dentists, assistants, front office and billing. The office manager will provide hands-on support as an auxiliary staff member.

ESSENTIAL FUNCTIONS:

  • Responsible for assembling a cohesive team of professionals that works well together and that strives to provide excellent customer service.
  • Demonstrates competence in leadership, communication, professionalism, organizational & analytical skills, and technical/professional skills and knowledge.
  • Supervises all dental staff and oversees daily office operations:
    • Establishes staff schedules, allocation of staff and assures effective patient care;
    • Trains and rotates office staff through various office duties to ensure cross-coverage in all job areas;
    • Assesses staff performance;
    • Oversees daily deposits and ensures batch reports/encounters are sent to the billing department in a timely matter;
    • Conducts staff meetings;
    • Oversees inventory and ordering of office supplies;
    • Works with finance to approve pending invoices;
    • Verifies all time sheets;
    • Supervising the work of the front office- seeing that scheduling is done properly, recare is maintained, and all patient contacts are kept up. Communicate any clinical issues to the Dental Director.
  • Conduct on-going training of the front office staff to ensure they perform their duties completely and accurately.
  • Conduct random audits of front desk and registration clerk’s daily work and/or intake to assure accuracy of data.
  • Obtain and maintain understanding of insurances, payor codes, ICD-9, CPT, and communicate any changes to staff.
  • Answer questions regarding patient accounts, collections, claims processing, fee-for-service and adjustments, and inform patients of account activity.
  • Consistently provide exceptional customer service and handle patient complaints professionally and courteously.
  • Develop, maintain, and supervise effective business practices utilizing policies, procedures, and forms designed for the organization as a whole and in compliance with the Joint Commission for Accreditation of Health Care Organizations.
  • Develop and maintain an electronic front office/back office procedure manual to be used for both a reference and training tool.
  • Coordinate and maintain efficient appointment scheduling with the Dental Director.
  • Determine the qualifications and competence of staff upon hiring.
  • Develop, maintain and work with other staff and management to improve the patient flow processes in the Dental Department, in order to provide exceptional and timely service, thus adding value to the patient visit.
  • Ensure front office staff is consistently providing exceptional customer service, to include, but not limited to, providing observational feedback and training.
  • Ensure that front desk/back office identify patients who may be eligible for the sliding fee schedule or other Sun Life medical programs, and refer them to the outreach and enrollment staff for assistance.
  • Ensure that front desk verify current patient information and insurance coverage at every patient visit.
  • Oversee consultations with patients involving treatment plans, payment arrangements, etc.
  • Ensure that front desk and registration staff collect co-payments, payments, collection payments, and inform new patients of SLFHC’s current payment policy.
  • Demonstrate the ability to function within SLFHC philosophy and its mission, fostering a relationship among and between management and staff.
  • Promote positive patient relations in accordance with SLFHC policies, providing a high level of quality in personal attention and service to patients and visitors.
  • Comply with the organization Safety Policies and procedures.
  • Ensure front office staff’s daily deposits are completed and delivered to the appropriate personnel for deposit into the bank.
  • Coordinate accounting and billing functions with other departments.
  • During staff shortages, front office or back office, assume the role of front office staff to ensure quality and expedient customer service, or assist in back office when needed.
  • Prepare ninety-day and annual evaluations of dental staff, review them with the Dental Director and with the employee.
  • Ensure that staff performance reviews are completed by the due date.
  • Acts as a liaison between Dentists and all staff for routine matters such as       time off, schedule changes, etc.
  • Coordinates Dentists schedules accordingly.
  • Be involved in local promotional activities.

ADDITIONAL RESPONSIBILITIES:

  • In-depth knowledge of computers, dental software, digital records, xrays
  • Ability to organize teamwork approach to accomplish tasks
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to learn and adapt
  • Ability to direct others
  • Cash handling experience
  • Ability to balance a cash drawer
  • Ability to work under pressure
  • Ability to resolve conflicts and issues

 

REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES:

  • In-depth knowledge of computers, dental software, digital records, xrays
  • Ability to organize teamwork approach to accomplish tasks
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to learn and adapt
  • Ability to direct others
  • Cash handling experience
  • Ability to balance a cash drawer
  • Ability to work under pressure
  • Ability to resolve conflicts and issues

EDUCATION AND EXPERIENCE:

  • High School diploma or equivalency
  • 5 years supervisory experience
  • 5 years experience in a health care setting
  • Public contact diplomacy
  • Ability to perform essential functions of position satisfactorily
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to direct others

BASIC REQUIREMENTS:

Education       

[x]        High School Diploma or GED

]        Technical Certification: ________________________     

 License/Certification

]        License: ___________________________________

   or

[x]        5 years experience in Supervision

            [  ] addition to cert/degree;

                                                [  ] in lieu of cert/degree

Specific Degree

]        Degree: ____________________________________

 

Skills:             

[x]        Bilingual (English-Spanish) preferred

[x]        Computer literate

]        Typing

[x]        Filing procedures

[x]        Money handling

[x]        Calculator, office machines, etc.

 

Physical demands

]  Balancing                            [x]  Carrying                  [  ]  Climbing

]  Crawling                             [  ]  Crouching               [  ]  Feeling

[x]  Fingering                            [x]  Grasping                 [  ]  Kneeling

[x]  Lifting 20 lbs.                       [  ]  Pulling                    [x]  Hearing (communicate)

[x]  Talking (communicate)        [x]  Sitting                     [x]  Standing (mobility)

[x]  Walking (mobility)                [  ]  Vision:  far               [x]  Vision:  near

[x]  Vision:  color                       [  ]  Vision:  depth          [x]  Vision:  (w/assistance)

 

Exposures

[x]  Airborne particles                [  ]  Muscular strain

]  Chemicals                           [  ]  Caustics

[x]  Electrical current                 [  ]  Fumes

[x]  Noise                                  [x]  Odors

]  Sharps                                [  ]  Body fluids

The above statement reflects the general duties considered necessary to perform the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

Application Instructions

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