STATEMENT OF PURPOSE:

Assists clinic staff with patient care by receiving telephone call, scheduling appointments for patients, routing calls to proper area of the clinic, and taking messages when necessary.

ESSENTIAL FUNCTIONS:

• Schedules appointments for the Family Practice, Pediatric and OB/Gyn offices to meet patient and provider requirements, in a friendly and professional manner
• Answers telephone calls for the Family Practice, Pediatric and Ob/Gyn offices in a timely manner and routing calls to the proper area of the clinic
• Assists medical staff by recording messages for providers and staff and routing the messages to the appropriate provider work list
• Maintains patient confidence and protects clinic operations by keeping information confidential, following release of information protocol and complying with all legal and HIPPA requirements
• Receives refill requests and routes them to the appropriate area of the clinic
• Assists the Medical Records department by filing charts and pulling charts for the providers
• Assists the Care Coordinators with continuity of care by verifying if patients attended their appointments and is reports have been received
• Answers calls for all outlying sites when those offices are experiencing technical issues

ADDITIONAL RESPONSIBILITIES:

• Participates in in-service/education regarding Quality Improvement
• Performs all other related duties as assigned or requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to answer multi-line telephone system
• Bilingual (English/Spanish) required
• Computer literate
• Ability to work in a fast-paced environment

EDUCATION AND EXPERIENCE:

• High school diploma or equivalency
• Experience answering a multi-line telephone system

BASIC REQUIREMENTS

Education

[x] High School Diploma or GED

[ ] Technical Certification: ________________________

License/Certification

[ ] License: ___________________________________

or

[ ] 10 years experience in [ ] addition to cert/degree;

[ ] in lieu of cert/degree

Specific Degree

[ ] Degree: ____________________________________

Skills:

[x] Bilingual (English-Spanish)

[x] Computer literate

[ ] Typing

[x] Filing procedures

[ ] Money handling

[x] Calculator, office machines, etc.

Physical demands

[x] Balancing [x] Carrying [x] Climbing

[ ] Crawling [ ] Crouching [x] Feeling

[x] Fingering [x] Grasping [x] Kneeling

[x] Lifting 20 lbs. [ ] Pulling [x] Hearing (communicate)

[x] Talking (communicate) [x] Sitting [x] Standing (mobility)

[x] Walking (mobility) [ ] Vision: far [x] Vision: near

[x] Vision: color [ ] Vision: depth [x] Vision: (w/assistance)

Exposures

[x] Airborne particles [ ] Muscular strain

[ ] Chemicals [ ] Caustics

[x] Electrical current [ ] Fumes

[x] Noise [x] Odors

[ ] Sharps [ ] Body fluids

The above statement reflects the general duties considered necessary to perform the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.